Sending a Remote Assistance Invitation In Windows XP


By default, Windows XP needs that a user asks for assistance previous to Remote Assistance connection is made. From the Help And Support Center home page, click Invite A Friend To Connect To Your Computer With Remote Assistance. Select Invite Someone To Help You. The Remote Assistance pane, shown in Figure 1, shows three ways to send an invitation for assistance:

Windows Messenger: If you’re at present signed on to Windows Messenger, a list of available contacts shows in the Remote Assistance pane. Select a name and click Invite This Person. Because each user is genuine through a .NET Passport, there’s no need to provide a separate password for this request. The expert sees the request directly in the Messenger window and can click a link to launch the connection.


Figure 1. Choose any of these three methods to send a Remote Assistance invitation.

E-Mail: To send an invitation via e-mail, enter an e-mail address or click the Address Book icon to choose a name from the Windows Address Book; then click Invite This Person. You can enter the text you wish to show in the body of the message, and then click Continue to set an expiration time and password. Click Send Invitation when you’ve filled in all the details.


Save Invitation as a File (Advanced): This option is for use when one more connection type is impossible or not practical. As with the e-mail option, you can describe an expiration time and password. After saving the file locally, you’re responsible for transferring it to the remote assistant, normally by attaching it to an e-mail message or saving it on a floppy disk or a shared network location.