Remote Assistance for Windows 7



To get remote assistance, first you have to generate an invitation to permit the person to log in to your computer. Before you do that, you have to enable Remote Assistance.

To enable Remote Assistance, follow these steps:

1. Click on Start button from the Taskbar and then Control Panel to open the Control Panel.
2. Click System and Maintenance.
3. Under System, click Allow remote access. You need administrator privileges to do this. The System Properties window appears.
4. Click Remote tab.
5. Fill in the check box next to “Remote assistance invitations can be sent.”
6. Click OK.
7. Close Control Panel.

Next, you have to invite someone to assist you and generate a password.

To invite remote assistance from someone, follow these steps:

1. Open Help and Support.
2. Under the heading Ask someone, click Remote Assistance. The Windows Remote Assistance window appears.
3. Click Invite someone you trust to help you.
4. Choose a delivery option. You can generate an e-mail to send to that person right now, or save the invitation as a file that you can attach to an e-mail or deliver another way.
5. When prompted, select a password for your Remote Assistance session. Your computer now waits for the incoming assistance.

Meanwhile, to offer remote assistance, the receiver of your S.O.S. must:

1. Receive your invitation on a computer running an edition of Windows 7.
2. Open Remote Assistance and browse for the invitation file.
3. Enter the password provided by the person who requires help. The helper will now have full access to the other user’s computer. A chat window on each desktop will appear which permits both users to chat and control the session.
4. When the problem is solved, the users can disconnect and close the incident.